Telephone communications are one of the main interaction points for your business, and quite often act as the first touchpoint a customer has with your company. This means that it’s vital your telephone system is efficient and that you ensure you have an up-to-date network that can meet your requirements. Find out some of the top ways in which a telephone system can improve your business:
The Benefits Of Business Telephone Systems
Improve Client Experience
Long waiting times, poor reception, no clear hold music or expected waiting time notifications…all of these poor service experiences can have a huge negative impact on a client’s perception of your business. Making sure that your telephone communication channels work smoothly and are as user-friendly as possible will prevent customers from leaving your business unhappy. A telephone system will also allow you to personal the experience for individual clients, helping them feel special and valued.
Manage Calls With Efficiency
An advanced telephone system will allow you to deal with an increased volume of calls, fielding multiple lines at a time and efficiently diverting them, placing them on hold or otherwise directing them to your desired location. Queue calls without losing them in a complex system and allow your team to deal with high volumes of calls whilst maintaining outstanding customer service.
Utilise The Data Provided
Your new telephone system will allow for a granular overview of customer data, such as times called, phonecall content, locations etc. All of this detailed data is hugely beneficial to your business, allowing you to compile actionable insights.
Benefit From Advanced Features
There are a host of advanced features available with your business telephone system. Conferencing capabilities, CRM integration, door entry, credit card integration and more – all are features available in a bespoke telephone system package.
Reduce Employee Workload
The automation available with an updated telephone system will reduce many of the manual administrative tasks that your team have to carry out. Having a full CRM integration will mean your data can transfer seamlessly, without having to manually input any data. Telephone systems benefit multiple members of your team and can be used for many roles within your business.
Create Brand Consistency
A tailored voice message and hold music can reinforce your brand tone of voice and personality, giving consistency to your brand message. Using scripted greetings in your team can also support this, meaning that every customer gets an equally delighting experience.
Invest In A New Telephone System Today
At Orbiss, we have over 35 years’ experience helping businesses design, install and maintain their advanced telephone systems. Our smart features can help businesses delight their customer and grow their organisation. Invest in our industry-leading solutions today and see how we can transform your business now! Call our team on 01872 561 656, email firstname.lastname@example.org or fill out our enquiry form, here.