Hotel Telephone Systems

The role of a hotel telephone system has changed dramatically since guests started bringing mobile phones. But don’t be fooled: even though it’s no longer a direct revenue earner, choosing the right telephone system is critical to your hotel’s success. 

At Orbiss, we have over 35 years’ experience helping hotels – from boutique independents to famous chains – make the most of their telephone systems. We’ve experienced first hand how smart features, used well, help hotels delight customers... and book more rooms.

Great hospitality means more revenue

Integrate your telephones with your CRM or Front of House system, giving guests the ability to do everything from ordering food to checking out, using their in-room handset. Simple touches – like Reception already knowing their name when they call – can make a guest smile… and think about you first next time.

Convert enquiries into bookings

Automatic routing for most important calls, seamless mobile transfer and customisable direct dial and voicemail settings instantly make managers, functions and weddings teams more responsive. That creates a great impression of your customer service and attention to detail, and ultimately brings in more business.

Maximise impulse business

Integrating your phone system with your website enables things like like “click and dial” Skype calling... which makes it far easier and more attractive for overseas guests to get in touch, ask key questions, and make a booking on the spot.

We can help you choose wisely, finding features you’ll use and avoiding ones you won’t. (What’s more, we’ll help you integrate with computer and property management systems and reduce costs by using existing numbers with internet-based lines.) 

Want your telephone system to work harder? Give us a call… +44 (0)1872 561656 - hello@orbiss.co.uk